Privacy Policy
Effective date: August 3, 2026
Aga Trade Ltd (“Aga Trade”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website (agatrade.ca), our customer communications, and our SMS/text messaging program.
1. Information We Collect
- Contact information — such as your name, email address, phone number, and mailing address, when you contact us or place an order through one of our retail channels.
- Order information — details of products purchased, shipping information, and order history needed to fulfil and support your orders.
- Communications — records of your correspondence with us, including emails, phone calls, and text messages.
2. How We Use Your Information
- To process, fulfil, and ship orders;
- To provide customer service and respond to enquiries;
- To send service-related communications, including order updates and account or security notifications, by email, phone, or SMS;
- To comply with legal obligations.
3. SMS / Text Messaging
If you provide us with your mobile phone number and opt in to receive text messages from Aga Trade Ltd, the following terms apply:
- Consent: By opting in, you consent to receive text messages from Aga Trade Ltd relating to your orders, customer service enquiries, and account notifications.
- No third-party marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your personal information will not be shared with third parties for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
- Message frequency: Message frequency varies depending on your orders and interactions with us.
- Opt-out: You may opt out of receiving text messages at any time by replying STOP to any message. After you send STOP, we will confirm your opt-out and you will receive no further messages unless you opt back in.
- Help: Reply HELP to any message for more information, or contact us at support@agatrade.ca.
- Rates: Message and data rates may apply. Charges are billed by your mobile carrier according to your mobile plan.
4. How We Share Information
We do not sell your personal information, and we do not share it with third parties or affiliates for their marketing or promotional purposes. We share personal information only with service providers who help us operate our business — such as shipping carriers, payment processors, and the online marketplaces through which you placed your order — and only as needed to fulfil and support your orders, or where required by law.
5. Data Retention & Security
We retain personal information only as long as necessary for the purposes described above or as required by law, and we use reasonable administrative, technical, and physical safeguards to protect it.
6. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at support@agatrade.ca. We will respond in accordance with applicable Canadian privacy law, including PIPEDA.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.
8. Contact Us
Aga Trade Ltd
Ontario, Canada
Email: support@agatrade.ca